FAQ

FAQ (Frequently Asked Questions)

1. What payment methods are accepted? We accept major credit cards (Visa, MasterCard) as well as payments via PayPal.

2. What are the delivery times for your products? Our delivery times vary depending on your location. Generally, orders are shipped within 2 to 3 business days after validation and can take 5 to 10 business days to arrive depending on the country.

3. Can I change or cancel my order after I have placed it? Order changes are possible as long as the order has not yet been shipped. Please contact our customer service at contact@luxeinfinis.com as soon as possible to make changes. However, it is not possible to cancel an order.

4. How can I track my order? Once your order has been shipped and arrived in your country, you will receive a confirmation email containing a tracking number. Through the link you could track your order.

5. What should I do if I receive a defective or damaged item? We are sorry for this inconvenience. Please contact us at contact@luxeinifnis.com with photos of the defective or damaged item, and we will arrange a replacement.

6. Do you offer discounts for first orders or for newsletter subscribers? Yes, we offer exclusive discounts for first orders and for our newsletter subscribers. Sign up on our site to never miss any of our special offers.

7. How do I return a product? To return a product, contact our customer service at contact@luxeinifnis.com within 7 days of receipt. Make sure the item is unused, in its original condition and in its original packaging.

8. How long does it take to receive a refund? Once your return is received and inspected, we will process your refund. The amount will be credited to your original method of payment within a few business days.

9. Are return shipping costs refundable? Shipping costs for returning items are non-refundable. If you receive a refund, the return shipping costs will be deducted from the total amount.

10. How can I contact your customer service? You can contact us by email at contact@luxeinfinis.com for any questions or assistance.